Overview
Return & Refund Policy
At Boldux.ca, we are dedicated to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we are here to help with a simple and transparent return process.
Return Eligibility
- Items must be returned within 30 days of the original purchase date.
- Products must be in their original packaging, unused, and in the same condition as when they were received.
- For health and safety reasons, certain products may be non-returnable once opened or used. Please check product listings for specific details.
How to Return an Item
- Contact Us: Email our customer support team at info@boldux.ca with your order number and reason for return.
- Approval: Our team will respond within 1–2 business days with further instructions and a return authorization number, if applicable.
- Ship the Item: Once approved, ship the item back to us at the provided return address. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Refunds
- Once we receive your return, we will inspect it to confirm it meets the eligibility criteria.
- Approved returns will be refunded to your original payment method within 5–10 business days.
- Please note that shipping costs are non-refundable unless the return is due to our error.
Exchanges
If you received a defective or incorrect item, please contact us directly. We will arrange an exchange at no additional cost.
Exceptions
Some items are non-returnable and non-refundable due to health and safety standards. These include:
- Opened or used supplements and health products.
- Personalized or customized items.
Contact Us
For any questions regarding our return policy, please don’t hesitate to reach out to our support team at info@boldux.ca